FAMILY DOLLAR & MODELLS ANALYSIS Family Dollar & Modell's Sporting Goods Analysis

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Family Dollar & Modell's Sporting Goods Analysis

The award winning series Undercover Boss is a CBS reality show series that is about a senior management boss of a corporation who works as an undercover in a bid to discover, along with understanding the operation of the whole business. This likewise helps them to be able to recognize if there are any gaps in the corporation so that they can come up with the best way of speaking to them as a result. However, As CEO of Family Dollar, I am going to compare 2 positions from Undercover- Boss season 5 episodes 7. I would compare distribution center "warehouse" and Sales associate.

My name is Xavier Lewis, CEO of Family Dollar. Since 1959, when Family Dollar first swung its doors open to the public their doors (Leonard, 2009). It has had very successful years recently because of the economic recession that we are presently in. Consumers are rushing to our stores that because they are giving them high quality that is being done at a good value (Leonard, 2009). Our major concern for Family Dollar is staying successful after coming out the recession. At the moment, I plan to star in a reality show called Undercover Boss. I will join this show to see exactly how my brand is being represented by the workers. In this...

The determinations of my assignments are to observe the kind of customer service the employees are offering to customers. Also, to see if workers are doing their given job descriptions, and to see if any workers are breaking rules or representing the product in a manner that is wrong. I went to stores in New Jersey, Michigan and Wisconsin. I am going to critique the following positions that I encountered; company drivers and sales associate.
Day one of Filming

Sales associate- is in charge for taking the product to customers home. However, it has to be within the guidelines of the law. They have to be polite, courteous, and represent Family Dollar in a professional positive manner. At the moment, I dealt with Eric, the sales associate. Immediately, he starts explaining everything about the position and the requirements for the job. As, he quickly clarified the dos and don'ts of the job, he then permitted me to look at each area and then contributed to the job he was doing. He shows several facets of the sales associate role at the Family Dollar store, including how to use the cash register and also how to stock things on the shelves in the aisles. Eric, showed that his primary duties were to check out his customers, and he showed how he would did restock all of the shelves. Plus he had the duty of taking in the trucks, also. We did…